We automate CRM systems for brokerage agencies that lease and sell offices, warehouses, and residential real estate

The main image of Vasterra CRM

We can develop modules for Salesforce and create a customized system from scratch to meet your specific needs.

We can implement AI functionality for brokers, analysts, and company executives.

We can increase the customer's LTVand revenue whilst reducing the timefor manual work and other routine tasks.

Why customize a CRM system if everything works smoothly already?

Off-the-shelf CRM is a universal solution that suits almost any business but does not completely cover the needs of any of them. This also applies to brokers. As a result, many tasks have to be done manually which requires more time and effort, which ultimately affects the company's overall performance.

Customizing CRM or developing a system from scratchhelps businesses with the following:

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Strengthening client relationships and increasing profits from each of them

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Saving hundreds of thousands of dollars on subscription fees for off-the-shelf solutions

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More effectively managing a larger number of clients

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Boosting revenue in the brokerage sector

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Sharing information among departments to enhance collaboration

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Saving brokers' time on tasks they shouldn't do

How a custom
CRM system helps
an agency's key staff

Additional modules automate the work of all departments:

Brokers

Spend time on developing customer relationships rather than on routine tasks, thereby closing more deals.

Analysts

Delegate data collection to the system and focus on interpreting.

Executives

Transparently track key performance indicators of each departmentin real-time.

Which modules could be useful for you

If you don't find the required module, we will create it specifically for you

Here's the functionality we've already developed for our clients:

  • Selection of ESG-focused or ESG-integrated buildings;
  • Combining areas: if there are two neighboring spaces of 100 and 60 square meters, you will see them when searching for a space of 160 square meters;
  • Ability to divide large spaces for searching in the database;
  • Selection of specific properties for export;
  • Special module for the residential department;
  • Automatic attachment of photos to floor plans;

How we help companies boost key business metrics

Vasterra collaborates with several major players in the market, including Colliers.
We customized their CRM system and optimized key processes.
This has helped achieve many impressive results:

For brokers

The time spent working with one client to compile a listing of options has decreased by 24 times — from 2 hours to 5 minutes. The number of clients one broker can handle has increased by 30%.

For analysts

Before Integration, the analytics department spent 70% of their time collecting data and 30% on interpretation. Now, these numbers have changed to 5% and 95% respectively.

For executives

Now, there's no need to wait for monthly or quarterly reports to make business decisions. After integration, the speed and quality of decision-making have increased, and revenue has grown by 15% YoY in the first 3 years.

The Vasterra team will respect your ideas and needs and never push you to change your core beliefs. Demonstrating an exceptional understanding of the client`s goals, Vasterra has performed well throughout the engagement. They`ve facilitated a smooth process, going above and beyond to deliver top-tier results. Customers can expect a collaborative and reliable partner.

CRM Vasterra
Olga Repryntseva
CRM Manager, Colliers International

How is the workflow for CRM automation built

The project consists of four key stages. At each of them, you will only need to maintain minimal involvement: you won't have to be distracted from your main body of work, and most importantly, you won't lose any clients. After implementation, you will definitely see an increase in their number.

Data collection

Business analysts and project managers conduct interviews with representatives from all departments, defining your company's goals and development requirements.

Data analysis and project approval

Based on the collected information, we develop an understanding of the task, create an efficient work schedule, and calculate the budget. We approve all documentation with the client.

Development of new modules

We work iteratively, presenting results to stakeholders at each stage. We launch the system and gather feedback for further improvements.

Team training and system maintenance

We prepare training materials and video tutorials, maintain the system's functionality after the launch, and if necessary, implement other new features.